Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: contact@thefluffybed.com.

Q. What Is Our Happiness Guarantee?

A. Our #1 priority is your happiness. That's why we do whatever it takes to make sure you're 100% satisfied with your experience. If for any reason you experience an issue just contact us. We'll exchange, refund, replace the product, whatever it takes. The Fluffy Bed Co offers 14-day money back guarantee. Order now, and give your pet exceptional comfort. We will make sure you are 100% satisfied with your purchase.

Q. What Is Your 14 Day Money Back Guarantee Policy?

A. If you have changed your mind and wish to cancel your order, don't worry, this can be done within 24 hours from the time the order was placed by contacting us and letting us know you would like to cancel. To assist us with processing your request, please provide your full name and order number. Orders cancelled within 24 hours will receive a full refund to the original payment method. Unfortunately we are unable to process any cancellations after 24 hours have passed.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. I provided the incorrect shipping details, what to do?

A. Please contact us before 8am EST if you noticed that your shipping details are incorrect. Note that we are unable to allow any amendments once your parcel has been dispatched. Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee. However, if your order is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund.

Q. How long will it take for my items to arrive?

A. It will usually take 7-20 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

Q. How long will it take to dispatch the order?

A. It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.

Q. Do you ship Worldwide?

A. Triple yes! We want the whole world to enjoy our products!

Q. Is shipping really FREE?

A. YES! We offer completely FREE shipping on ALL our products!

Q. I received a defective product, what do I do?

A. If you received a defective product, please email us with your order # and photos of the defects to. We will arrange for a replacement bed immediately after confirming the defects.

Q. Where is your company located?

A. Our company's headquarters are located in the US, while our warehouses and vendors are scattered across China, USA and Europe.

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. You will also receive a custom tracking number once your order has been dispatched.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to contact@thecozybedco.com

Q. What payment methods do you accept?

A. We accept all major credit cards (VISA, MasterCard, American Express, Discover), PayPal and Amazon payments through our secure checkout portal. We do not accept personal checks, money orders, direct bank transfers or debit card payments.

Q. Is Checkout on this site safe and secure?

A. Yes! All personal information including credit card data is processed securely through a 256-bit SSL secured web page. Your information is encrypted and sent directly to the credit card providers' network where the transaction is authorized and approved. Your credit card information will never be stored on our servers.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece. 

Q. How do I properly wash a bed I have purchased?

A. Our products are wash and dryer friendly to eliminate pet odors and excess hair quickly and easily. Please note, it is extremely important that the bed is dried fully in the drying machine after washing. Do not leave the bed to air dry, as this will lead to tangling and napping of the fur. If you need more help please let us know, and we will be happy to help you.


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